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Isu Login UM Wifi 29 Jun 2020 EmailConvert to pdf

Kepada semua pengguna UM,

Sekiranya anda menghadapi masalah untuk login ke UMWifi walaupun nama pengguna dan kata laluan anda adalah betul, 

Mohon rujuk langkah-langkah berikut :

Langkah 1 :

  1. Mohon clear web browser's cache (di browser yang anda guna) 
  2. Login semula ke UM Wifi di url : ( hanya boleh diakses menggunakan peranti mobil- laptop , tablet atau hp )

Langkah 2:

Sekiranya masih tidak berjaya login :

  1. Sila gunakan Data mobil anda untuk login ke UMPortal (Staf) / Spectrum (pelajar). 
  2. Login semula ke UM Wifi di url : 

Pihak kami masih memantau isu ini

Terima kasih di atas kerjasama anda.



Dear UM Users,

If you're having trouble to log into UMWifi , even though your Username and Password is correct, 

Please refer to the following steps ::

Step 1 : 

  1. Please clear your web browser's cache (the browser you use to login UMWifi)
    Guide :
    Many login issues are browser-related, which is why we recommend that you clear your browser’s cache
  2. Try re-login to UM Wifi (UM Wifi login page (access only from mobile devices eg Laptop/smart phone)

Step 2 :  

If you still fail to login to UMWifi , Please proceed to the following steps :

  1. Use your mobile data to login to UMPortal (for Staff) / Spectrum (for student). 
    (This will help the SSO engine to force synchronization of  your credentials at all  relevant SSO nodes)
  2. Once  successful, then try re-login to UMWifi.

PTM is still monitoring the issues .

Thank you for your understanding and your patience. 


Pusat Teknologi Maklumat ( PTM)
University of Malaya

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